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Limited Warranty

Warranty coverage and support for your Vyvyd lighting products. Review the terms below or contact our team to start a claim.

5-Year Warranty

Standard products are covered for five years from shipment, subject to the warranty terms below.

Extended Coverage

Select products carry coverage up to ten years, where stated in their product documentation or quotation.

Warranty Remedies

Covered defects may be resolved through repair, replacement, or credit, at Vyvyd’s discretion.

Claims & Support

Provide your order number, product model, issue details, and installation photos to begin a claim.

Warranty Terms

  • Vyvyd Lighting Inc. (“Vyvyd”) warrants its products against defects in materials and workmanship under normal use and service conditions, subject to the terms and exclusions below.

    This Limited Warranty applies only to products manufactured or supplied by Vyvyd and installed, operated, and maintained within their specified electrical, environmental, and application ratings.

  • Standard Products
    Standard Vyvyd products carry a five (5) year limited warranty from the date of shipment.

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    Extended-Warranty Products
    Certain products may carry an extended limited warranty of up to ten (10) years from the date of shipment where specifically stated on the product specification sheet, quotation, or applicable warranty documentation.

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    The warranty period applicable to each product is determined by the applicable Vyvyd product documentation or quotation.

    1. Proper Installation and Use
      The product must be installed, operated, and maintained in accordance with Vyvyd’s published installation instructions, wiring diagrams, product specifications, and all applicable electrical and building codes.

    2. Intended Application
      The product must be used within the intended application and environmental ratings stated in the product documentation, including voltage, ambient temperature, indoor/damp/wet location rating, and IP rating where applicable.

    3. Compatible Components and Controls
      Products must be used with compatible drivers, power supplies, controls, dimming systems, accessories, and other components. Unauthorized modification, repair, or use with incompatible components may void warranty coverage.

    4. Proof of Purchase
      Warranty claims require proof of purchase showing the applicable invoice, order number, or other documentation reasonably requested by Vyvyd.

  • If Vyvyd determines that a product has a defect covered by this Limited Warranty, Vyvyd may, at its sole discretion:

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    • Repair the defective product or component;

    • Replace the defective product or component with the same, equivalent, or functionally comparable product; or

    • Issue a credit up to the original purchase price of the affected product.

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    Replacement products or components are covered only for the remainder of the original warranty period.

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    Vyvyd may use new, refurbished, equivalent, or functionally comparable components when fulfilling warranty obligations.

  • This Limited Warranty does not cover damage, failure, or costs resulting from:

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    • Improper installation, wiring, handling, storage, or maintenance;

    • Incorrect application or use outside published product specifications;

    • Operation outside specified voltage, current, temperature, or environmental conditions;

    • Incompatible or non-approved drivers, power supplies, controls, dimming systems, or components;

    • Electrical surges, lightning, abnormal electrical conditions, power fluctuations, or electrical supply issues;

    • Unauthorized alteration, modification, repair, or disassembly;

    • Physical damage, impact, abuse, misuse, negligence, or site-related damage;

    • Excessive heat, moisture, chemical exposure, corrosion, contamination, or environmental conditions outside the product rating;

    • Normal wear, normal lumen depreciation, or cosmetic changes that do not materially affect product operation;

    • Force majeure events or other circumstances beyond Vyvyd’s reasonable control.

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    Unless expressly agreed by Vyvyd in writing, this Limited Warranty does not include:

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    • Field labour or service charges;

    • Removal or reinstallation costs;

    • Lifts, scaffolding, equipment rentals, or access costs;

    • Ceiling, drywall, millwork, painting, or other building repair costs;

    • Travel or accommodation expenses;

    • After-hours service costs;

    • Freight or shipping related to warranty claims; or

    • Other contractor, consultant, or third-party costs.

  • To initiate a warranty claim, please provide:

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    1. Vyvyd invoice or order number;

    2. Product model number and serial number, if applicable;

    3. Description of the issue;

    4. Details of the installation and operating environment; and

    5. Photos, videos, test results, or other information reasonably required to evaluate the claim.

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    Warranty claims should be submitted to:

    info@vyvydlighting.ca

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    Vyvyd may require the affected product to be returned for inspection or testing before determining warranty coverage.

    No product should be returned without prior written authorization from Vyvyd.

    Issuance of an RMA does not constitute confirmation that a product is defective or covered under warranty.

    Vyvyd will determine warranty eligibility following evaluation of the claim and, where required, inspection of the affected product.

  • Unless otherwise approved by Vyvyd in writing, the customer is responsible for freight, shipping, handling, duties, taxes, and other costs associated with submitting or returning products for warranty evaluation.

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    Where a product is confirmed by Vyvyd to be defective and covered under warranty, Vyvyd will provide the applicable warranty remedy described above.

  • To the maximum extent permitted by applicable law, Vyvyd shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the products or their use, including loss of profits, loss of revenue, loss of use, project delay costs, or third-party claims.

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    Vyvyd’s aggregate liability relating to any affected product shall not exceed the amount originally invoiced by Vyvyd for that product, except where otherwise required by applicable law.

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    This Limited Warranty constitutes Vyvyd’s warranty obligation for the products and is subject to all rights and remedies that cannot lawfully be excluded or limited under applicable law.

  • Vyvyd reserves the right to revise this Limited Warranty from time to time. Revised warranty terms apply to products sold after the effective date of the revision unless otherwise agreed by Vyvyd in writing.

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